1win Privacy Policy

• Name, date of birth, country of residence, email address, and phone number provided during registration.
• Details of deposits and withdrawals, including bank account numbers, e-wallet details, or cryptocurrency wallet addresses (e.g., USDT, BTC, ETH) used for transactions in MYR or other supported currencies.
• IP address, browser type, device information (OS, hardware), and approximate location to ensure platform compatibility and prevent fraud.
• Bet history, game preferences, bonus usage (including voucher activations), and participation in the 1win Points loyalty program or VIP Loyalty Program.

• Creating, verifying, and maintaining your 1win account.
• Facilitating secure deposits and withdrawals in MYR or cryptocurrency.
• Monitoring for suspicious activity, preventing multi-accounting, and complying with Anti-Money Laundering (AML) regulations.
• Analyzing platform performance and user experience to optimize our 13,500+ games and sportsbook offerings.
• Sending important account notifications, updates to our Terms and Conditions, and (with your consent) promotional offers, active vouchers, and bonus codes.

• All data transmitted between your device and our servers is protected by advanced SSL (Secure Socket Layer) encryption.
• Your account is secured by a password.
• Account security relies entirely on strong password protection and the verification of your registered contact details (email/phone). We strongly advise you to keep your password confidential and never share it with anyone, including 1win support staff.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences (such as language and currency settings), and analyze site traffic. You can manage or disable cookies through your browser settings, though this may affect the functionality of certain features, such as the iOS PWA or Android APK seamless login.

• Payment Processors. To facilitate fiat (MYR) and cryptocurrency transactions.
• Game Providers. To verify gameplay integrity and process bets on slots, Live Casino, and 1win Originals (e.g., Lucky Jet, Plinko).
• Regulatory Authorities. To comply with legal obligations, including reporting to the Curacao eGaming Licensing Authority or responding to lawful requests from law enforcement.
• Anti-Fraud Services. To verify identity (KYC) when required (e.g., for withdrawals exceeding US$500 or suspicious activity patterns).

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Due to international AML and KYC regulations, certain transaction records and account details may be retained for a minimum period (typically 5 years) after account closure, even if you request deletion.

• Request a copy of the personal data we hold about you.
• Update or correct inaccurate information in your Profile Settings.
• Request the deletion of your account and personal data, subject to our legal retention obligations.
• Opt-out of marketing communications at any time via your account settings or by unsubscribing from emails.

As a globally licensed operator, your data may be transferred to, and processed in, countries other than your country of residence. We ensure that any such transfers comply with applicable data protection laws and are safeguarded by appropriate security measures.

1win reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the platform constitutes acceptance of the revised policy.

• Technical Support & General Inquiries: support@1win.social (Available 24/7 via email or Live Chat on the website).
• Data Security & Privacy Concerns: security@1win.social
• Telegram FAQ Bot: @FAQ_1win_bot (For quick answers to popular questions).