1win Principles of Responsible Gaming
At 1win, we support international principles of responsible gaming and provide tools to help our players maintain control over their gaming activity. We are committed to ensuring that gambling remains a safe, transparent, and enjoyable form of entertainment.
Principles of Responsible Gaming
To maintain a healthy approach to gaming, we advise all players to adhere to the following core principles:
- Gambling is a form of leisure and entertainment, not a way to earn money or solve financial problems.
- Never try to immediately win back lost funds. Accept losses as a natural part of the gaming experience.
- Only play with an amount of money whose loss will not negatively affect your financial well-being or daily life.
- Always monitor and strictly limit the time and money you spend on gaming activities.
Self-Exclusion
If you feel that your gaming activity is becoming problematic or you are experiencing signs of addiction, you can temporarily or permanently restrict access to your 1win account.
- To initiate self-exclusion, please contact our 24/7 customer support team.
- The minimum self-exclusion period is 1 year. This restriction cannot be canceled or lifted before the period expires. Permanent account blocking is also available upon request.
- During the self-exclusion period, you will not be able to place bets, play games, or deposit funds. The only available action will be the withdrawal of funds that were already in your account balance prior to the self-exclusion request.
Tools for Player Control
While 1win does not implement biometric login or two-factor authentication (2FA), we encourage players to actively manage their account security and gaming habits by:
- Regularly reviewing your Transaction History in your Profile to track deposits and withdrawals.
- Utilizing the 1win Points loyalty program responsibly, understanding that points are earned through gameplay and require a wagering requirement (x1) before withdrawal.
- Setting personal daily or weekly budget limits for your MYR or crypto accounts and sticking to them.
Contact Us
If you have any questions about responsible gaming, need assistance with understanding these policies, or wish to request self-exclusion, our support team is here to help 24/7. You can reach us via the online chat on the 1win website or by emailing support@1win.social.